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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wendy Baue

August 22, 2025

5  out of  5
rating by Wendy Baue
"All of the staff were very welcoming and helpful. We had a very thorough meeting with Terrin. All of our questions were answered and we are so appreciative for the time he gave to us to review everything."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Autumn Mohr

August 17, 2025

5  out of  5
rating by Autumn Mohr
"I had a wonderful experience with Steeleville State Farm. I'm very happy with the price they gave me and to be saving money with my auto."
We responded:
"Always love to hear about savings!! We love to hear these great reviews!"
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Travis Ince

August 15, 2025

5  out of  5
rating by Travis Ince
"Jacque is Always quick to respond super helpful and friendly highly recommend"
We responded:
"We are always glad to hear our customers are happy!! Thank you for taking the time to give us a review! "
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Octavio Jacquez

August 14, 2025

5  out of  5
rating by Octavio Jacquez
"When dealing with insurance. Which I believe no one likes to. I'm glad to have Trein along with his amazing team,in my corner. From answering my questions to help paying my bills. Helping me figure out what types of insurance I need. From auto home or even life increase.. Top notch"
We responded:
"We are so glad to be able to provide you with the 5 star service you deserve!! Customer Care is our top priority and hope to continue providing you with this for years to come!! "
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Alicia Davis

August 5, 2025

5  out of  5
rating by Alicia Davis
"Agent Pam Mohr was very professional and extremely helpful and patient with me through the sign-up process for my auto/home insurance. Thank you for your help!"
We responded:
"We are so happy to hear you had such a great experience!! Welcome to the State Farm Family!! "
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don gibbs

August 4, 2025

5  out of  5
rating by don gibbs
"Very friendly and whats to help anyway he can. His follow through is spot on"
We responded:
"Thank you for taking time to send us a review! We appreciate your business and are always happy to help!! "
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Linda Rawson

August 2, 2025

5  out of  5
rating by Linda Rawson
"Pam is talented, knowledgeable and very professional. She really took the time to answer our many questions representing state farm in a 5 star quality rating. I highly recommend this office."
We responded:
"Thank you for taking the time to reach out! Pam is a great addition to our team and we are so glad to hear such a great review!! We appreciate your business!!"
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Chelsi Cheatham

August 2, 2025

5  out of  5
rating by Chelsi Cheatham
"Jacque is an awesome agent to work with! She responds quickly and always answers any questions I may have. HIghly recommend!"
We responded:
"So glad to hear you are getting great Customer Service! We are always glad to hear we have happy customers!! We appreciate your business!! "
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chris chapman

August 1, 2025

5  out of  5
rating by chris chapman
"The professionalism of Pam made my State Farm experience easy, reasonable, and affordable. I appreciate the helpful hand she offered. I will start saving money each day starting today!"
We responded:
"We are so glad to hear you had a wonderful experience! Customer Service is something we pride ourselves on. I am glad to hear Pam was able to be so helpful in assisting you with your insurance needs! "
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Gary Cox

July 29, 2025

5  out of  5
rating by Gary Cox
"The staff at State Farm was very helprul"
We responded:
"We are always glad to help! We appreciate you taking the time to give us a review!! "
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Mark Mohr

July 11, 2025

5  out of  5
rating by Mark Mohr
"Great customer service."
We responded:
"We appreciate your business!"
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Michael

July 11, 2025

5  out of  5
rating by Michael
"Very helpful and very easy to deal with"
We responded:
"Were glad to be able to help!! We appreciate your business!! "
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Courtney Volkman

July 1, 2025

5  out of  5
rating by Courtney Volkman
"They are all always so amazing and helpful! I was able to quickly get coverage added for my new vehicle!"
We responded:
"Thank you Courtney for sharing your experience with us – we greatly appreciate it! We strive to create great experiences for our customers, and your feedback makes it worth it. "
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Lisa Hahne

June 28, 2025

1  out of  5
rating by Lisa Hahne
"They Dropped Me July 1, 2025 because I had 3 Tows on my policy!!!! i got a bill in my email and Jan sent me a Text! Hi Lisa, its Jan. You requested that I cancel your auto policy effective 7/1/25 since State Farm isn't going to renew your policy. What i nsurance company does this? Road Side Service was the n my Polucy!"
We responded:
"Hi Lisa, Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how frustrating this situation must be for you. If you’d like to discuss this further or explore other coverage options, please feel free to contact us directly at 618-965-9749. We value your feedback and hope to assist you in any way we can. "
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Tammy Degenhardt

February 14, 2025

5  out of  5
rating by Tammy Degenhardt
"I’ve known Terrin and his family most of his life. Trust and integrity are two of the many values that Terrin possesses. State Farm is a great company that I have done business with since I’ve been 16. I’m glad to give my business to Terrin."
We responded:
"We greatly appreciate your business and your wonderful review!! We love getting to be recognized as a family business and helping people with all of those big and little moments in life to feel a little more protected! "
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Corie Rizzello

November 14, 2024

5  out of  5
rating by Corie Rizzello
"I have had Terrin as my insurance agent for quite some time. He always takes time to answer questions, go over policies or changes. He is never too busy to take time for each individual person. His staff is kind, courteous and helpful. I would highly recommend!"
We responded:
"We appreciate customers like you!"
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TaTa Kid

October 15, 2024

5  out of  5
rating by TaTa Kid
"Moved 2 hours away from them and refuse to use any other location. Staff is extremely thorough and always look to do their absolute best in providing for their customers. Any time I hear of anyone looking for new insurance or looking to change I always refer them to this office no matter how far away they are located from them."
We responded:
"We greatly appreciate your business and you taking the time to give us such a kind review!! We appreciate customers like yourself so very much and are very thankful to have your business!! "
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Michelle Cleland-Thies

August 14, 2024

5  out of  5
rating by Michelle Cleland-Thies
"Thank you for the prompt service you did for me. I had a Towing question and immediately got a response back from Terrin. This office has always been very good about handling things in a professional manner. Thank you"
We responded:
"We are always happy to help and appreciate your review and business!! "
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Stacy Kinzinger

August 6, 2024

5  out of  5
rating by Stacy Kinzinger
"I went in to see if I could maybe save a few dollars compared to what I was paying for home and auto insurance. I ended up getting the same auto coverage for half as much and the same home coverage for almost $500 less per year. Due to a severe storm which caused hail damage, my roof and gutters needed to be replaced. A truly quick and painless process. They took care of my claim right away and checked in with me many times through the whole process to make sure everything was going OK and to see if I had questions or needed help. I am very thankful I decided to switch to State Farm. Excellent service! Thank you!"
We responded:
"We are so happy we could help you Stacy!! We appreciate your business and having you as a customer! Thank you for your kind and wonderful review, we are always glad to be of service!! "
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Hannah Knight

July 1, 2024

5  out of  5
rating by Hannah Knight
"Very personable and helpful agent."
We responded:
"We appreciate your business and are glad we could be helpful! Thank you for your review!"
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Erin Kennedy

June 27, 2024

5  out of  5
rating by Erin Kennedy
"Very helpful and easy to work with."
We responded:
"We appreciate your business and are glad to have you as one of our insured! Thank you for your review!"
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James Odom

May 8, 2024

4  out of  5
rating by James Odom
"I very rarely give 5s or 10s. I'd really give you a 4.5/5, or a 9/10 if you were to improve the measurement scale! Your service is exceptional! 4.5."
We responded:
"Well we would love to be able to get that 4 to a 5 James! We are always working on improving customer service and being the best we can for our customers!"
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Alicia Niemeyer

March 28, 2024

5  out of  5
rating by Alicia Niemeyer
"Great Service! Always helpful and friendly!"
We responded:
"We love to hear from our clients! We are always happy to help in anyway we can!!"
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Dawn Grice

March 4, 2024

5  out of  5
rating by Dawn Grice
"I'm treated like a person, not just a policy number. When switched from USAA to State Farm, I saved so much money that I was able to get a life insurance policy AND insure my vehicle with full coverage for nearly the same amount I was paying with USAA just for my vehicle. They're quick to get back to me, courteous and they answer all my many questions. I love the app too!"
We responded:
"We are SO glad to hear you had a such a wonderful experience! We appreciate your business and wonderful review!!"
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Dustin Horn

February 29, 2024

4  out of  5
rating by Dustin Horn
"Terrin was quick with a response when I asked for a quote. He went over all my options and made me feel good about switching from progressive. OH and I saved over half of what I was paying per month for my vehicles."
We responded:
"Thank you so much for the review! We appreciate your business and are always happy to help!"